Help CenterHelp Center

Please use the form below. You can also call customer service at +49 163 2476937.

Contact

If you have a question or concern that requires immediate assistance, you can click the button below to chat live with a customer service representative. Please allow 3-5 business days after receiving your package for your refund to be processed.

Shipping Information (FAQ)

How long does shipping take?

How high are the shipping costs?

Can I change the delivery address after placing my order?

What are the shipping details?

Payment Information (FAQ)

What payment methods do you accept?

Is my payment on your site secure?

Can I pay in installments?

Ordering and Returns (FAQ)

How can I track my order?How can I track my order?

Was it me when my order was blocked or damaged?

Can I place my order?

Product Installation (FAQ)

Are you IZODEKOR Wandpaneele einfach zu montieren?

What materials or tools do I need for assembly?

Can IZODEKOR panels be installed on any surface?